Dispatch can take 3-5 working days, regardless of the postage method chosen.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £10, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
As the nature of personalised products is such that they are made to order, hence we are unable to accept any returns.
Exchanges/Refunds (if applicable)
We only replace or refund items if they are defective, damaged or gone missing. If your item has been lost or damaged, send us an email at firstname.lastname@example.org